Terms & Conditions

Generals

 

The hotel may refuse to enter into an accommodation agreement in the following cases:

• When the accommodation application violates the stipulations of these Terms and Conditions
• When guestrooms are fully booked
• When a potential guest is deemed likely to break the law, disrupt public order, or act contrary to public morals during their stay.
• When a potential guest is deemed to fall under any of the following categories:
• An organized crime group, a member of an organized crime group, an associate member or affiliate of an organized crime group or any other antisocial force
• When the applicant is involved in corporations or other organizations whose operations are controlled by an organized crime group.
• When any of the directors of the applicant’s corporation is classified as a member of an organized crime group
• When the potential guest’s behaviour poses a significant nuisance to other guests.
• When the potential guest clearly has a contagious disease.
• When the potential guest uses violence, threats, blackmail, or intimidation to make unjust or unreasonable demands against the hotel or its employees, or is deemed to have engaged in any similar acts in the past.
• When the hotel is unable to accommodate guests due to natural disasters, facility malfunctions or other inevitable circumstances.
• When the potential guest is intoxicated, exhibits or has exhibited extremely abnormal behaviour that may pose a nuisance to other guests, or in cases that fall under the provisions of prefectural ordinances.
• When the potential guest is extremely unsanitary or is wearing extremely dirty clothes that may cause a nuisance to other guests.
• When the potential guest conceals the fact that they have reserved a guestroom within the hotel for the purpose of making a profit, either for themselves or for a third party, by selling goods, etc.
• When the potential guest does not comply with these Terms and Conditions or with cancellation and payment policies when making a reservation.

 

The hotel may terminate the accommodation agreement in the following cases:

When the guest is deemed likely to break the law, disrupt public order, or act contrary to public morals, or has engaged in such acts, during their stay.

• When the guest is deemed to fall under any of the following categories:
• An organized crime group or a member, associate member, or affiliate of an organized crime group or any other antisocial force
• When the applicant is involved in corporations or other organizations whose operations are controlled by an organized crime group.
• When any of the directors of the applicant’s corporation is classified as a member of an organized crime group
• When the guest’s behaviour poses a significant nuisance to other guests.
• When the guest clearly has a contagious disease.
• When the guest uses violence, threats, blackmail, or intimidation to make unjust or unreasonable demands against the hotel or its employees, or is deemed to have engaged in any similar acts in the past.
• When the guest cannot be accommodated due to force majeure.
• When the guest is intoxicated, exhibits or has exhibited extremely abnormal behavior that may pose a nuisance to other guests, or in cases that fall under the provisions of prefectural ordinances.
•  When the guest smokes in the room, messes with firefighting equipment, or otherwise violates the Hotel Rules and Regulations (limited to fire-related regulations).
• When the guest conceals the fact that they have reserved a guestroom within the hotel for the purpose of making a profit, either for themselves or for a third party, by selling goods, etc.

 

Guest Registration:

•  Guests must register the following information at the front desk upon their arrival:.
  1. Guest full name, year of birth, address, contact telephone number, and email.
  2. Other information deemed necessary by the hotel
• All our guests are required to present their passport or ID upon check-in

 

Compliance with the Hotel Rules and Regulations:

Guests shall comply with these Terms and Conditions as well as the Rules while staying at the hotel. To ensure a pleasant stay for all guests, we have a zero-tolerance policy for any form of discrimination, abuse, or fraud. This applies to all guests, staff members, and any third parties associated with the hotel. Any violations of this policy will result in immediate termination of services and may lead to legal action.

 

Prohibited Acts:

• Guests shall not engage in the following acts, either on their own or through the use of a third party:
  1. Registering or providing false information when staying at the hotel
  2. Using fraudulent payment methods such as stolen credit cards when staying at the hotel
  3. Unauthorized acquisition or use of personal information belonging to a third party
  4. Using the hotel for business purposes without permission from the hotel
  5. Mass booking followed by mass cancellation or any similar acts
  6. Repeatedly making and canceling bookings without a justifiable reason, or any similar acts
  7. Impersonating the hotel or the company, or any act that could be mistaken for such
  8. Unauthorized access of systems or computers or any similar acts
  9. Sending or uploading harmful computer programs or any similar acts
  10. Removal, defacing, or destroying equipment within the hotel facilities, or any similar acts
  11. Obstruction of business or damaging the reputation or brand of the hotel or company by making demands that exceed socially acceptable norms, or slandering, defaming, threatening, or harassing the Hotel or its staff or posting inflammatory remarks on social networking sites, or any similar acts
  12. Violence, threats, extortion, or other coercive and unreasonable demands against the hotel or its staff
  13. Any acts that cause or risk causing inconvenience, damage, or disadvantage to other guests, third parties, the hotel, or the company
  14. Any acts that infringe or risk infringing on the copyrights, trademarks, or other intellectual property rights, privacy rights, personal rights, or any other rights of other guests, third parties, the hotel, or the company
  15. Acts that violate or risk violating public order or law, or any criminal acts
  16. Displaying the power of an organized crime group or acts of aiding and abetting an organized crime group
  17. Violation of any other provisions of these Terms and Conditions
  18. Violation of any other rules in the Hotel Rules and Regulations
  19. Any other acts deemed inappropriate by the hotel
• The hotel shall be entitled to claim compensation from the guest for any damages incurred as a result of the acts in the preceding paragraph.

 

Outside Food and Beverages:

The hotel kindly requests that guests refrain from reheating any outside food or beverages on the hotel premises. Additionally, the use of any cooking equipment, including but not limited to portable stoves, hot plates, and toasters, is prohibited in guest rooms.

 

Personal Devices:

The use of personal electrical devices, such as hairdryers and straighteners, is at the guest’s own risk. Although all electrical outlets in guest rooms are regularly maintained and inspected, the hotel cannot assume responsibility for any damages or injuries caused by the use of such devices.

 

Indoor Pool:

• Indoor pool is for 16 years old and older
• Nudity is prohibited

 

Computer Networks:

• Guests shall use computer networks at the hotel at their own risk. Service may be interrupted or terminated due to system failure or other reasons without prior notice. The hotel shall not be liable for any loss or damage incurred as a result of service interruption due to system failure or any other reason when using computer networks.
• If the guest uses hotel computer networks in a way deemed inappropriate by the hotel that may cause or has actually caused damages, the hotel will demand that the guest cease use immediately and compensate for any damages incurred.

 

Guest Liability:

The guest shall compensate the hotel for any damages to the hotel caused by wilful misconduct or negligence on the part of the guest, including but not limited to facility repair costs and lost sales opportunities.

 

Exemptions:

The hotel shall be exempt from liability when an exemption set forth in these Terms and Conditions or the Rules and Regulations applies.

 

Reporting to the Authorities:

• Should a guest’s violation of these Terms and Conditions or other Rules warrant protection of the rights, property, or services of the hotel or another guest, the hotel will notify the police and other relevant authorities or otherwise take appropriate measures.
• Should the hotel deem that a guest’s health or life be in serious danger, the hotel may call an ambulance, regardless of the guest’s will.

 

Changes to the Agreement:

• These Terms and Conditions are subject to change without notice.
• Use of the hotel by the guest after changes to these Terms and Conditions constitutes consent to the amended agreement.
• Notwithstanding the preceding paragraph, the provisions prior to the change shall apply to accommodation agreements concluded prior to the change of these Terms and Conditions.

 

Severability:

• Even when a portion of these Terms and Conditions or other Rules is deemed legally invalid, the remaining provisions shall remain valid.
• Even when a portion of these Terms and Conditions or other Rules is deemed invalid or revoked in relation to a particular guest, the Terms and Conditions and other Rules shall remain valid for all other guests.

 

Good Faith Negotiation:

The hotel and guest shall negotiate in good faith to resolve any problems arising in connection with use of the hotel that cannot be resolved under these Terms and Conditions.

 

Governing Law and Court of Jurisdiction:

• The accommodation agreement between the hotel and the guest shall be governed by the laws of Malta.

 

Hotel Rules and Regulation

 

Prohibited Actions

1. Using guestrooms for purposes other than lodging without permission from the hotel.
2. Using open flames for heating or cooking in guestrooms, corridors, or other common areas.
3. Smoking in non-smoking rooms (including smoking with e-cigarettes, heat-not-burn-tobacco, etc.). A 150 euro fee will be charged for room cleaning and damages if smoking or cigarette butts are found in rooms. Guests are also prohibited from smoking in bed or other areas prone to catching fire.
4. Inviting outside visitors into guestrooms. Guests are asked to use the lobby to meet with visitors.
5. Moving equipment or fixtures within the hotel or guestrooms from their designated locations without reason.
6. Changing or modifying the current state of equipment within the hotel or guestrooms without permission.
7. Entering storage rooms, machinery rooms, emergency stairs (except during emergencies), or other staff-only areas.
8. Bringing the following items into the hotel:
9. Dogs (excluding assistance dogs for the disabled), cats, birds, and other animals, or pets in general
10. Items that emit a foul or strong odor
11. Excessively heavy objects or an excessive amount of objects
12. Guns, swords, or other weapons
13. Explosives, volatile oils, or other items that are flammable or easily ignited
14. Other items deemed a threat to the safety of other guests
15. Shouting, singing, acting in a way that causes powerful shaking or a commotion, or otherwise posing a nuisance or causing discomfort to other guests.
16. Engaging in any gambling, immoral acts, or acts that disrupt public safety within the hotel or guestrooms.
17. Distributing advertisements or promotional materials, selling goods, or conducting business without permission.
18. Distributing leaflets, petitioning for signatures, engaging in political or religious activities, holding meetings, displaying group or organizational power, or aiding or abetting such activities without permission.
19. Bringing or parking propaganda trucks, modified cars, or any other style of vehicle that the hotel deems may cause discomfort or inconvenience to other guests.
20. Leaving personal belongings in the corridor or lobby.
21. Photography or filming that may pose a nuisance to other guests within the hotel or guestrooms is strictly prohibited.
22. Photographing or filming the inside of the hotel for business purposes without permission from the hotel.
23. Assault, injury, threats, extortion, fraud, obstruction of business, unreasonable demands through intimidation, and any similar acts are prohibited.
24. Do not engage in any other acts deemed inappropriate by the hotel.

 

Precautions

1.   Items left with the hotel will generally be disposed of after a period of three months unless otherwise specified.
2.   The hotel will wait for contact from the owner of lost or found items to determine the appropriate course of action. Valuables and items containing personal information will be delivered to the nearest police station within seven days of discovery, while other items will be disposed of after three months. Food, drink, cigarettes, magazines, and other items that are detrimental to sanitation will be disposed of immediately.
3.   A facility usage fee will be incurred for calls placed outside of the hotel using the guestroom telephone.
4.   Guestrooms may be entered for maintenance, legal inspections, and emergencies on days other than cleaning days.
5.   If a guest’s behaviour poses a threat to the rights, property, or services of the hotel or other guests, the hotel will take appropriate measures, including notifying the police and other relevant authorities.
6. If the hotel deems that a guest’s health or life is in serious danger, an ambulance will be called without regard to the guest’s will.

 

Data Privacy & Security Policy

We Are Committed to Protect Your Privacy

Roosendaal Hotels have a strong commitment to provide quality service to our guests, patrons and potential customers and are further committed to protecting your privacy.

To ensure you can make informed decisions and feel confident about supplying personal data relating to you when purchasing our products and using our services, we provide this policy statement outlining our data collection practices and the choices you have concerning how the data is being collected and used.

The term “Data” refers to any personal information that can be used to identify you as an individual. It can include, among other things, your name, contact number, address, age, gender, passport or other identification document details, driver’s license details, personal financial information, frequent flyer or travel partner information.

We limit the collection, use and retention of the Data to the specific information we need for legitimate purposes to administer our business, to provide you with quality service and offer various products or services that may be of interest to you. We take appropriate steps to protect Data collected against unauthorized access, disclosure or alteration, and to keep such Data accurate and up to date.

In order to protect your Data, we will require that you prove your identity to us in relation to your request to access your Data, which may consist of a copy of a government-issued identification,

your signature and correspondence address so we can check them against our records and satisfy ourselves as to your identity. The above information is required to create an audit trail of how the request has been handled. Where a request is made, any correspondence or application may be kept and added to your Data.

This data privacy statement was last updated on the 07th May 2018 in line with the last EU legislation to meet the GDPR requirements. In the future, we may need to make additional changes. All additional changes will be included in the latest data privacy statement published on our websites (www.1926lesoleil.com and www.pjp.com.mt), so that you will always understand our current practices with respect to the information we gather, how we might use that information and disclosures of that information to third parties. You can tell when this privacy statement was last updated by looking at the date at the top of the statement. Any changes to our statement will become effective upon posting of the revised statement on this site. We will seek your express consent to any changes to how we use or disclose your Data if requested by law but otherwise use of this site or our services following such changes constitutes your acceptance of the revised statement then in effect.

This privacy statement contains numerous general and technical details about the steps we take to respect your privacy concerns. We have organised the privacy statement by major processes and areas so that you can review the information of most interest to you.

 

Data we collect and how we use it

When you request a particular service from us, we will ask you to voluntarily provide us with Data that we need. For example, if you would like us to make a reservation at one of our hotels, we will request for Data such as your name, address, telephone number, e-mail address and credit card information for payment purposes (including credit card number, code and expiry date). We will use your e-mail address to send an e-mail confirmation of your booking and a pre-arrival message summarising your confirmation details and preferences. Such pre-arrival message will include other information about the hotel.

For hotel reservations, we may also ask for your travel details (including flight number, arrival and departure dates and time, as well as country/point of origin) and room preferences to better prepare ourselves for your arrival and to serve you better before your departure, as well any dietary requirements.

 

Browsing

When you browse our website, we do not collect Data unless you voluntarily and knowingly provide it to us, for example by accessing our website from a link in an e-mail that we send to you. (Please refer to our Cookie Policy)

 

Making a reservation and check-in at one of our hotels.

The Data that you provide to us for making a reservation is made available to the applicable hotel for the purpose of completing your reservation request. We may also need to collect information as required by local laws such as passport numbers, type of entry visa, and driver’s license. Upon check-in, your Data will be verified by our staff and you will be requested to indicate whether you wish to opt in and to receive hotel promotional literature. At times, we may make certain Data available to strategic business partners such as mail houses and e-mail service providers for the sole purpose of mailing and dissemination of promotional materials for our Hotels and its related facilities only. Data will not be shared with third parties for their own marketing purposes.

 

Making a reservation through one of our hotels

You can make a reservation by contacting a particular hotel. When making a reservation, you will be asked to provide Data such as your name, address, telephone number, address and method of payment, room preferences and special requests. Data obtained will be sent in a secured environment to the relevant hotel. If you choose to provide us with your e-mail address, a confirmation and a pre-arrival message of your reservation will be sent to you by e-mail.

 

During your stay at a hotel

We record your itemised spending to properly assemble your folio during your stay, which includes your room rate and other expenses billed to your room where applicable. We also record this information to comply with financial reporting requirements and those imposed by our auditors and government authorities. In order to assure your future comfort and attention to your individual needs, other stay specific information may also be stored in the property management system at the particular hotel, such as your dietary preferences and other special requests. Certain information regarding your service preferences may be made available to both our Hotel Properties through our central database.

 

Making a purchase on our website

When making a purchase such as a gift certificate or reservation, you will be asked to complete a form that includes your name, e-mail address, delivery address and credit card details for payment purposes. When the form is complete, your credit card number will be verified using a checking sequence to complete the transaction. Credit card information and Data are transferred over a Secure Socket Layer (SSL) connection. Doing so protects the confidentiality of your Data while it is transmitted over the Internet. Purchasing transactions are assisted by third party processors who are required by contract to protect the privacy of your Data. SSL is an industry standard for encryption over the Internet to protect Data supplied to us. We will use that information to assist in any inquiries about your transaction.

 

Accessing our website from a web-enabled mobile devices

You can access our website from a web-enabled mobile device to find our properties and/or restaurants operated by Roosendaal Hotels. You can make a reservation from a web-enabled device. When you make a reservation, you may need to provide certain Data such as name, e-mail address and credit card information for guarantee purposes.

 

Food and beverage outlet reservations

We collect Data such as your name and phone number when you make a reservation at our food and beverage outlets. If you are a repeat guest at our food and beverage outlets or have

filled out our food and beverage questionnaire, we may store your Data in our Customer Information System to serve you better upon your return.

 

Spa reservations

We collect Data such as your name, contact details, and where necessary, credit card information for payment purposes when you make a spa reservation. In addition, we may also collect information relating to your health, allergies and treatment preferences before the spa treatment is commenced to ensure that your spa treatment is conducted under safe conditions.

 

Third party providers

This policy statement does not apply to our processing of Data on behalf of, or at the direction of, third party providers (for example, airlines, car rental companies) who may collect Data from you and provide it to us. In the situation where we would merely act as a data processor it is advisable for you to review applicable third party providers’ privacy policies before submitting Data.

 

Fraudulent e-mails

Please note that the Roosendaal Hotels will never send you an e-mail requesting your password, credit card number or passport, personal identity card or social security number. If you receive any suspicious e-mails that looks like it is from our group, but asks you for your credit card number or passport, personal identity card or social security number, it is a fraudulent e-mail, or “phishing”. We recommend that you do not reply to the e-mail or click onto any links or pop-up messages and report to the local authorities which handle fraudulent e-mails. If you believe “phishers” have gained access to your personal or financial information, we recommend that you also change your password(s), alert your credit card service provider and bank and review credit card and bank account statements to check for unauthorised charges.

 

Unsecure communication

It is important to note that all e-mail communication is not secure. There is a risk inherent in the use of e-mail. Please be aware of this when requesting information or sending forms to us by e-mail, for example, from the “Contact Us” section of our website. We recommend that you do not include any sensitive information including credit card details when using e-mail or using any public computers/public WIFI. Our e-mail responses to you may not include any sensitive or confidential information. Please bear in mind that no security system or system of transmitting information over the Internet is guaranteed to be secure.

To be prudent, it is advisable to always close your browsers when you have finished completing a form or a reservation. Although the session will automatically terminate after a short period of inactivity, it is easier for a third party to gain access to your profile whilst you are logged onto our website and making a reservation.

 

Internal Controls

Roosendaal Hotels train their employees and staff on the importance of Data privacy and protection. Our privacy policy is updated as required to reflect any changes in applicable laws and developments in best practice procedures. Further, we limit the number of individuals within the companies with access to Data to those directly involved in the process of providing quality service to you.