1926 Hotel and Spa is currently seeking passionate candidates on part-time and full-time basis who strive to deliver. It’s taking pride in personally caring for our guests through providing an upscale guest experience.

We are looking for a competent General Maintenance person who must be reliable, hardworking and possesses great communication skills.

Key Responsibilities and Tasks:

• Respond and attend to guest repair requests
• Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough clean up of the painting or repair area.
• Maintains accurate logs and records as required
• Test, troubleshoot and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items.
• Assists in effectively planning, scheduling and evaluating preventative maintenance programs.
• Display basic knowledge or ability to acquire knowledge in the following categories:

air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, energy conservation, and/or general building.

Skills & Qualities:

• A good standard of education
• Knowledge of Maltese language would be considered an asset
• Able to work on his own initiative
• Willing to work flexible hours
• Able to work with shifts on a seven-day schedule
• Would ideally have previous experience working in a similar environment and ideally have sound knowledge in Hotel Guest room maintenance.

The Site Manager is responsible for ensuring construction projects are completed on time and within budget. Through assisting the Project Manager and Chief Development Officer, the Site Manager will be working on construction sites overseeing the works from start to completion.

• Supervising and overseeing the direction of the project, ensuring that the company’s specifications and requirements are met, reviewing progress and liaising with quantity surveyors to monitor costs.
• Liaising with Roosendaal Hotels, C-Level members, projects department and other construction professionals and relevant bodies to ensure projects are in line.
• Coordinating and supervising construction workers.
• Coordinating and supervising services and finishes contractors.
• Making safety inspections and ensuring site safety.
• Checking and preparing site reports, designs and relevant drawings.
• Maintaining quality control procedures.
• Supplementing the Project Manager and the Chief Development Officer with information to aid in contract negotiation and securing permits and licences.
• Assessing and minimising risks throughout the projects.
• Monitoring costs and project progress.
• Working on-site in all weathers.
• Day to day problem solving and dealing with any issues that arise
• Any other ad-hoc duties.

Knowledge, Skills & Abilities Required:

• Dynamic and flexible approach to be able to adapt to the conditions
• Ability to effectively communicate, manage, and other staff
• Ability to lead, motivate, and train a team and maintain effective working relationships

Qualifications & Experience required:

• Knowledge of building and construction
• Time management Skills
• Familiarity with construction management software packages
• Excellent verbal communication skills
• Ability to problem-solve and take initiative
• Competent in conflict and crisis management
• Degree in construction management, architecture, engineering or related field
• Expert knowledge of building products, construction details and relevant rules, regulation and quality standards

Personal Qualities:

• Approachable, welcoming, friendly, and enthusiastic
• Patient and empathetic
• Self-motivated and responsible
• Flexible, punctual, organised and efficient

It’s taking pride in personally caring for our guests through providing an upscale guest experience.

The reception team is the main information hub in this new 170-key upscale city hotel. Throughout the day and throughout the night, the team extends extraordinary service to our guests, providing information about the hotel and its services, giving directions to places of interest and ensuring a smooth guest experience through communicating with other operational departments.

The selected candidate will be a self-confident, service-oriented and very well organised professional who portrays an image of efficiency who makes every to meet guests’ needs with all comments, and complaints, being actioned to a high level of efficiency.

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ADDITIONAL INFORMATION

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1926 Hotel and Spa is currently seeking passionate candidates on part-time and full-time basis who strive to deliver. It’s taking pride in personally caring for our guests through providing an upscale guest experience.

The reception team is the main information hub in this new 170-key upscale city hotel. Throughout the day and throughout the night, the team extends extraordinary service to our guests, providing information about the hotel and its services, giving directions to places of interest and ensuring a smooth guest experience through communicating with other operational departments.

The selected candidate will be a self-confident, service-oriented and very well organised professional who portrays an image of efficiency who makes every to meet guests’ needs with all comments, and complaints, being actioned to a high level of efficiency.

Core Work Activities:

• Welcoming the guests in a warm and professional manner.
• Supporting guests and the operation by serving as the central information hub.
• Performing all guest check-ins by confirming reservations, assigning room, and issuing and activating room keys.
• Processing all payment types such as room charges, cash, checks, debit, or credit card.
• Processing all check-outs including resolving any late and disputed charges.
• Coordinating with Housekeeping to track readiness of rooms for check-in.
• Providing guests with directions and information regarding our hotel and local areas of interest.
• Preparing daily reports from the PMS, identifying any special requests, and check reports for accuracy.
• Completing designated cashier and closing reports in the system.
• Preparing and processing of documents for the Accounting department.

Requirements:

The candidate is requested to have the following competencies:

• Proven work experience as a Receptionist.
• Excellent knowledge of English Language
• Proficient in Microsoft Office and Room Master.
• Professional Attitude and Appearance
• Solid written and verbal communication skills
• Relevant degree would be considered an asset
• Excellent Organisational Skills
• Excellent multitasking and time-management skills, with the ability to prioritise tasks
• Possess a positive attitude and customer service attitude
• User level computer skills
• Team player
• Flexibility to respond quickly and positively to a range of work situations

Personal Qualities:

• Approachable, welcoming, friendly, and enthusiastic
• Patient and empathetic
• Self-motivated and responsible
• Flexible, punctual, organised and efficient
• Clean, tidy and professional appearance

Department: Guest Relations

Reporting to: Guest Services Manager

Closing Date: 14^th May 2023

Our Beach Club is seeking a charismatic and enthusiastic individual to join our team as a Host. Under the direction of the Guest Services Manager, and within the limits of the Hotel policies and procedures, the Beach Club Host will be responsible for greeting and welcoming guests upon arrival at the Beach Club, providing information about the club and its amenities, and ensuring that guests have an enjoyable experience during their visit.

The Host will also be responsible for managing basic administrative tasks as required as well as assisting with tasks the pool attendant as needed. This entails acknowledging guests on arrival at the Beach Club, providing them with a cleaned, neat, and folded towel, addressing questions and needs and ensuring an overall welcoming environment.

Duties and Responsibilities:

• Greet and welcome guests upon arrival at the Beach Club in a polite and friendly manner and answer any questions they may have.
• Provide information about the Beach Club’s facilities and activities to guests.
• Provide clean and folded towels and ensure that guests are seated and helped with umbrella as needed.
• Monitor the flow of guests to ensure that the Beach Club is not overcrowded.
• Address minor guest complaints and resolve any issues that arise.
• Report any problems/complaints/concerns to the Guest Relations Agents / Guest Services Manager or Duty Manager.
• Assist with administrative tasks such as handling HotSOS requests and email as needed.
• Ensure that the Beach Club (entrance to Lido, toilets, passage way, host box and all common areas) is always kept clean and presentable.
• Keep detailed and accurate records of guests who visited.
• Work closely with other team members of the Beach Club team to ensure a seamless guest experience.
• Ensure that there is enough stocking of towels, deck chairs, deckchair side table, for the demand and operation. Notify Guest Services Manager or Duty Manager to order new stock as needed.
• Take a proactive approach to the Guest Relations activities ensuring that guests are happy throughout their permanence at the Beach Club by doing regular check-up and anticipating potential opportunities and upsell the Hotel services (summer packages, Spa products, etc.).
• Monitor entrees to the premises.
• Ensure that the Beach Club terms and conditions are respected.

Qualifications / Requirements:

The candidate is requested to have the following competencies:

• Previous experience in a customer service or hospitality role is preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and remain calm under pressure.
• Strong attention to detail and organizational skills.
• Technologically friendly and knowledge of basic computer skills and ability to learn new software quickly.
• Flexibility to work weekends and holidays as needed.
• Ability to work outdoors during the summer months

If you are interested in this position, please submit your resume and a brief cover letter on hr@roosendaal.com.mt explaining why you would be a good fit for this role. We look forward to hearing from you!